Services Metro Offers

Crisis Line - Call Metro’s 24 hour line for emergency counseling and assistance. Metro staff and volunteers are trained in crisis intervention and can offer limited placement in emergency shelters and make appropriate referrals

24-Hour Crisis Line:

Metro New Orleans 504-837-5400

Statewide 1-888-411-1333

Via Link: 211

Counseling - Victims of domestic violence, sexual assault, human trafficking, or stalking may call 504-837-5400 to make an appointment with one of Metro’s advocates for an individual or group session.

Metro has several locations on the East Bank, West Bank, North Shore, and in the River Parishes. Metro also offers individual and group sessions for children who have experienced abuse such as domestic violence or sexual assault.

Shelter - A safe, temporary, emergency shelter is available for a victim of domestic violence if needed.

In order to receive shelter, please call Metropolitan Center for Women and Children. Transitional housing is available for victims transitioning from Metro’s emergency shelter to independent living, for up to six months upon approval.

Legal Information and Advocacy - Metro has a staff attorney available to assist clients who have suffered domestic violence, dating violence, sexual assault and /or stalking with determining the appropriateness of seeking an Order of Protection through the civil judicial system. The staff attorney assists clients in filing the Petition for Protection from Abuse and the Temporary Restraining Order and provides support and representation at court hearings.

Human Trafficking Advocacy - Human trafficking is modern day slavery. Individuals are tricked or lured into providing either sexual or employment services. They are not free to quit or leave. Trafficking can be domestic or international. Human trafficking is a crime. Metro has a trained advocate and case manager to assist victims of human trafficking and a lawyer to help with immigration issues.

Stalking Information - Metro offers updated and helpful information on stalking. Metro has a trained advocate who can assist a victim in staying safe and inform the victim about victim’s rights.  Metro’s goal is to raise awareness of stalking and to develop a multidisciplinary response.Remember that stalking can result in violence or even death. Please contact Metropolitan Center for Women and Children for help!

Referrals - Metro refers survivors to other appropriate community resources based upon individual needs. Please Contact Metropolitan Center for Women and Children if you are in need of any of these services.

Community Outreach - Metro’s Community Educator does public outreach presentations to a diverse set of audiences on the issues of domestic violence, sexual assault, stalking and human trafficking. These audiences include schools, staff and students, police departments, social groups, medical professionals, military, churches and social service agencies.The Community Educator addresses the core issues related to these subjects. Prevention and awareness are the primary goals of these presentations. The goal is to educate and re-educate the public by dispelling myth, creating awareness and offering some social change solutions that will, in the end, reduce the number of future incidents. The core issues in particular are risk factors, socialization, acceptance, self-esteem and lack of awareness all of which contribute to the manifestation and continued perpetration of these social problems. The presentations can be modified to accommodate any audience, for example, gender specific audiences, age appropriate, mental health professionals and other allied professionals. Metro’s Community Educator uses the Louisiana Foundation Against Domestic Violence Care.ageous Kids™ evidence-based primary prevention curriculum for students in grades 4-5.  The primary prevention curriculum for middle school students (grades 6-8) is T.R.U.S.T., and the high school targeted curricula are SafeDATES and UpStanders. The intended result of these presentations gives the audiences an opportunity to hear relevant and useful information that allow the listener to self-evaluate and to examine domestic violence and sexual assault in the context of each perspective offered. Contact Metro to arrange for a presentation at 504-837-5400